Privacy Policy

Wholesta Direct, operated by Quantum Retails Limited, is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website.

Information We Collect

When you visit our site, we automatically collect certain device information, including:

• Web browser type

• IP address

• Time zone

• Cookie data

• Pages or products you view

• Referring websites or search terms

In addition, we collect personal information that you voluntarily provide:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Payment information

We only collect what is necessary to fulfil your orders, provide customer support, and improve our services.

How We Use Your Information

We use the information we collect to:

• Process and deliver orders

• Communicate order updates and promotions

• Improve our website’s functionality and user experience

• Detect and prevent fraud

• Comply with legal and regulatory obligations

Lawful Grounds for Processing

In compliance with GDPR, we process your personal data based on:

• Performance of a contract

• Our legitimate business interests

• Compliance with legal obligations

• Your consent (specifically for marketing purposes)

Sharing Your Personal Data

We may share your information with trusted third-party service providers for purposes such as:

• Payment processing (e.g., Stripe, PayPal)

• Order fulfilment and delivery (e.g., DHL, Royal Mail)

• Website hosting and infrastructure support

We do not sell, rent, or trade your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, and reporting requirements. Typically, we retain order records for six (6) years after the transaction date.

Use of Cookies

Our website uses cookies to enhance user experience, monitor site performance, and support marketing efforts. You can control or disable cookies through your browser settings. For more information, please refer to our [Cookie Policy].

International Transfers

Your data may be processed outside of your home country, including transfers to Canada and the United States. We take all reasonable steps to ensure that your data is treated securely in accordance with this Privacy Policy.

Your Rights

If you are based in the United Kingdom or European Union, you have rights under GDPR, including:

• Access to your data

• Correction of inaccurate data

• Deletion of your data

• Restriction or objection to processing

• Data portability

• Withdrawal of consent at any time

You can exercise your rights by contacting us at info@wholestadirect.com.

Data Security

We implement strict technical, physical, and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your data, please be aware that no method of transmission over the internet is entirely secure.

Children's Privacy

Our services are intended for individuals aged 16 and over. We do not knowingly collect personal information from anyone under the age of 16.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website.

Contact Us

For questions, concerns, or to exercise your rights regarding your personal data, please contact:

📧 Email: info@wholestadirect.com
📬 Address: Humberstone Lane, Leicester, LE4 9JR